Terms of Service

These terms govern your use of callmins.com and the callmins app, operated by [TO BE CONFIRMED: registered company name](“callmins”, “we”). Registered address: [TO BE CONFIRMED: registered address]. Company registration: [TO BE CONFIRMED: company registration number]. By creating an account you agree to them. If you do not, do not use the service.

1. No emergency calling

callmins cannot be used to call emergency services — 911, 999, 112, or any other emergency number. It is an internet-based calling service. It will not work when your device has no internet connection, during a power cut, or if your wallet balance is exhausted, and it does not transmit your physical location to emergency dispatchers. Always keep a mobile or landline available for emergencies. This limitation is inherent to the service and is a condition of using it.

2. Eligibility and your account

You must be at least 18 and legally able to enter a contract. You must give accurate details and verify a phone number. You are responsible for everything done under your account, and for keeping your password and app PIN secret. Tell us promptly at support@callmins.com if you think your account has been compromised. One person or business per account; do not resell access without our written agreement.

3. What the service is

callmins assigns you virtual phone numbers and routes calls and SMS between your browser or app and the public phone network through licensed carriers. Numbers are leased to you for as long as you keep paying for them, not sold. You do not own the number, and number availability by country changes.

Some destinations, number types, and short codes are not reachable, and carriers may block traffic they consider unwanted. We do not guarantee delivery of any individual call or message, nor that a given service will accept a callmins number for verification.

4. Prepaid wallet, rates, and billing

Calling and SMS are billed from a prepaid wallet. You top the wallet up in advance; calls and messages draw it down at the rates published on the rates page, which apply at the time of use and can change. Virtual numbers are billed monthly — currently $0.99 per number per month. Bundles and calling plans consume included minutes first, then fall back to wallet balance.

Our server-side ledger is the authoritative record of your balance and charges. Rates shown are pre-tax; applicable VAT or sales tax is added at checkout based on your billing address.

Wallet balance is not a bank deposit, earns no interest, and is not transferable or redeemable for cash. If your wallet cannot cover a number’s monthly fee, the number lapses and may be reassigned to someone else — including any number you have given out to others. Keep a balance if you want to keep a number.

5. Refunds

Top-ups are generally non-refundable once spent. We will refund charges that result from our own billing error. Where consumer law in your country gives you a right of withdrawal or a statutory refund right, that right applies and these terms do not remove it. Refund requests go to support@callmins.com.

6. Acceptable use

You must not use callmins to:

• send unsolicited bulk messages, spam, or automated marketing calls, or operate any kind of robocalling or auto-dial campaign that recipients have not agreed to;
• impersonate anyone, spoof caller identity deceptively, or commit fraud, phishing, or any financial scam;
• harass, threaten, stalk, or abuse anyone;
• transmit unlawful content, or content that infringes someone else’s rights;
• evade a block, a ban, or a lawful restriction — yours or someone else’s;
• generate artificial traffic to inflate carrier payouts, or otherwise abuse telephony billing;
• break any law that applies to you, including telecommunications, anti-spam, sanctions, and privacy law.

We may suspend or terminate an account immediately for a breach of this section, and we may report unlawful activity to carriers and authorities.

7. Recording calls is your responsibility

The service can store call recordings and voicemail. Whether you may lawfully record a call depends on where you and the other party are — many places require you to notify the other party, and some require their explicit consent. Obtaining any required notice or consent is entirely your responsibility. You agree to indemnify us against claims arising from recordings you make. How we handle recordings is described in the Privacy Policy.

8. Availability

We aim to keep the service running but do not promise uninterrupted availability. Maintenance, carrier outages, network faults, and events outside our control will cause interruptions. We offer no service-level guarantee unless we have agreed one with you in writing.

9. Suspension and termination

You can close your account at any time. Closing it ends your number leases and forfeits any remaining wallet balance except where law requires otherwise, so spend down or ask us about a balance before you close.

We may suspend or terminate your account for breach of these terms, non-payment, suspected fraud or abuse, or where a carrier or regulator requires it. Where it is reasonable and lawful to do so we will give notice first.

10. Intellectual property

The callmins name, site, app, and software are ours or our licensors’. You get a limited, revocable, non-exclusive right to use the service as intended. Your content — your contacts, messages, and recordings — remains yours; you grant us only the licence needed to operate and deliver the service.

11. Liability

To the fullest extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost business, or lost data, nor for any loss arising from your inability to reach emergency services, an undelivered call or message, or a number lapsing for non-payment.

Where liability cannot be excluded, our total liability to you is limited to the greater of the amount you paid us in the three months before the claim, or twenty US dollars. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — including your non-excludable consumer rights.

12. Indemnity

You agree to indemnify us against claims, losses, and reasonable costs arising from your use of the service in breach of these terms or of any law that applies to you.

13. Changes to these terms

We may change these terms. The date at the top of this page shows the current version. For changes that materially affect your rights or what you pay, we will notify you by email or in the app before they take effect. Continuing to use the service after that means you accept the new terms; if you do not, close your account.

14. Governing law

These terms and any dispute arising from them are governed by [TO BE CONFIRMED: governing law and venue], without prejudice to any mandatory consumer protections available to you where you live.

15. Contact

[TO BE CONFIRMED: registered company name], [TO BE CONFIRMED: registered address]. Email support@callmins.com.