Why didn't my call connect?
When a call doesn't connect, callmins tells you why and what to do next. You only pay for calls that connect: a busy line, no answer or a wrong number costs nothing.
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Last updated
What each message means
| Message | What it means | What to do |
|---|---|---|
| Line busy | The person is on another call, or their phone rejected a second call. | Wait a few minutes and call again, or send them an SMS asking when to call. |
| No answer | The phone rang but nobody picked up, and there was no voicemail. | Call again later, or send an SMS so they know you tried. |
| Phone unavailable | Their phone is switched off, out of coverage, or their network couldn't reach it. | Try again later. An SMS waits on their network and arrives when the phone is back on. |
| Number doesn't exist | The number isn't in service, has changed, or is missing digits. | Check the country code (start with +, not 0) and the number itself. |
| Call declined | The person saw your call and rejected it. | Send an SMS to say who you are; many people don't answer numbers they don't know. |
| Can't call this number | Calls to this number or country aren't available from your account. | Email info@callmins.com and we'll tell you why. |
You only pay for calls that connect
Calls are charged by the minute from the moment they connect. Every message above means the call didn't connect, so nothing comes out of your wallet. See the per-minute prices on the pricing page.
Questions
Do I pay for a call that didn't connect?
No. callmins only charges for calls that connect, by the minute. A busy line, no answer, a switched-off phone, a wrong number or a declined call costs nothing.
Does reaching voicemail count as connected?
Yes. When voicemail answers, the call is connected, so those minutes are charged like any other call.
Why does a number say busy every time?
The person may be on a long call, or their phone may reject calls while it's busy. If it's always busy at the same time of day, try another time, or send an SMS first.
What if my call keeps failing for no clear reason?
Check your internet connection and allow the microphone, then try again. If it still fails, email info@callmins.com with the number you called and the time, and we'll look into it.
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