AI agent use policy

This policy covers AI phone agents you create on Callmins, whether you use them on the website, in the app, or from an AI app like Claude, ChatGPT or Codex. It's part of our Terms of Service.

What agents are for

• Restaurants and food. Answer menu, price and opening-hours questions, take table bookings and takeaway orders, confirm or remind about a booking.
• Plans, subscriptions and billing questions. Explain your own plans and prices, answer billing questions, and pass account problems to your team. Never take card details on the call.
• Appointments. Clinics, salons, trades and agencies: book, confirm, remind and reschedule appointments with your own customers.
• Customer service. Order status, delivery times, returns policy, store locations and other answers from your own knowledge.
• Following up people who asked. Call back leads who filled in your form or asked to be contacted, about what they asked about.
• Your own customers' feedback and events. Short surveys after a purchase, and invitations or reminders for events your customers signed up for.

Never allowed

• Lotteries, prizes and giveaways. No “you’ve won” calls, prize claims, sweepstakes, raffles or free gifts that need a fee, details or a call back.
• Fraud and phishing. No fake refunds, tech support, account or delivery problems, and nothing that asks for verification codes, passwords, PINs or card or bank details.
• Pretending to be someone else. No posing as a bank, the police, a government body, a court, a utility or another company, and no pretending to be a human.
• Money schemes. No investment, crypto, trading or get-rich offers, no loan, credit-repair or debt-relief cold calls, and no gambling or betting.
• Pressure and threats. No aggressive debt collection, threats, fake deadlines, harassment, hoaxes or prank calls.
• Political and adult calls. No political, election or campaign robocalls, and no adult or dating content.
• Health and legal claims. No miracle cures, medical or legal advice, or anything that targets people who are ill, elderly or in debt.
• Lists people didn’t agree to. Only call people who gave you their number and agreed to hear from you. No bought, scraped or guessed lists.

What every agent does

These rules are built in. You can't turn them off.

• Says at the start that it’s an AI calling for your business.
• Never asks for payments, card details, codes or passwords.
• Ends the call when asked, and never calls that person again.
• Calls people only between 9am and 8pm their time.

How it's enforced

• Every agent and every call list is checked automatically before it can make calls. An agent that fails isn’t used.
• After each call, the conversation is checked. If people keep asking to stop or say it sounds like a scam, the agent stops calling and you’re emailed.
• Breaking this policy can close your account without a refund, and we report fraud to the authorities and the phone network.

Report a call

If a Callmins agent called you about something on the never-allowed list, email info@callmins.comwith the number that called and the time. We'll look at it within one working day.